Feature
Postcode IVR
Route every caller to their nearest branch, franchise, or dealer automatically — based on the postcode they enter at the start of the call. No operator required.
What Is Postcode IVR?
- Callers are prompted to enter their postcode at the start of the call
- Jet matches the postcode to the nearest location in your network
- The call connects directly — no receptionist, no national call centre
- Purpose-built for Australian franchise networks, dealer groups and multi-site operators
- Callers speak to someone local, not a generic inbound team
How It Works
- Caller dials your national number — one number across all campaigns and locations
- A prompt asks the caller to key in their postcode
- Jet matches the entered postcode to your closest branch or dealer
- The call is transferred directly, with full attribution data captured
- Postcode entered, location matched and call outcome all logged
Why Postcode IVR Matters for Multi-Location Businesses
- Run national advertising with a single trackable number and still deliver callers to the right local team
- Eliminate manual call transfer and reduce misdirected calls to wrong locations
- Capture postcode data alongside campaign attribution — understand which areas your ads are generating calls from
- Improve caller experience by connecting them to someone with local knowledge and availability
- Support franchisee and dealer accountability with per-location call reporting
- Scale to hundreds of locations without adding routing complexity
Who Uses Postcode IVR
- Franchise networks — national advertising, local franchisee call handling
- Automotive dealer groups — enquiries routed to the dealer closest to the caller
- Real estate agencies — callers connected to the office covering their suburb
- Home services companies — calls despatched to technicians in the caller's area
- Healthcare networks — patients directed to their nearest clinic or practice
- Any business where proximity decides who should handle the call
Attribution Stays Intact
- Full attribution chain preserved — source, medium, campaign, keyword and landing page
- Postcode entered and location matched recorded on the same call record
- Know which ad drove the call, where it went, and what happened next
- Data feeds your Jet dashboard, Google Ads, GA4 and connected platforms
- Campaign optimisation isn't flying blind because calls are spread across locations
One Number. Every Location. Full Attribution.
Postcode IVR connects callers to the right team without losing the data that makes your advertising work.