Feature

Jet HUB

The web portal that puts your entire Jet account in one place — numbers, call flows, users, queues, recordings, reporting and billing, managed in real time.

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One Portal for Your Whole Account

  • See and control every part of your telephony setup from one browser-based dashboard
  • No software to install and nothing to maintain — sign in from any device
  • Built and supported in Australia, connected directly to Jet's own telco network
  • Changes take effect on the live network in real time — not after a support ticket or an overnight batch job

Everything You Can Manage

  • The day-to-day jobs that usually mean a phone call to your provider, in a self-service portal you control
  • Numbers — order, assign and reconfigure 1300, 1800, local and mobile numbers across your account
  • Call flows — build and edit menus, time-of-day routing and overflow paths with a visual editor
  • Users — add team members, set extensions and control who can access what
  • Queues — configure hunt groups, ring strategies and hold treatments for inbound teams
  • Recordings — search, play back and download call recordings, with retention you control
  • Reporting — view live and historical call data, attribution and call-handling performance
  • Billing — review usage, download tax invoices and manage your account in AUD

Real-Time Control, No Waiting

  • When a campaign launches or a roster changes, your team makes the change — no waiting on a provider
  • Repoint a number to a new destination in seconds
  • Update opening hours and after-hours routing before a public holiday
  • Reorder a queue or add an agent mid-shift to handle a spike in calls
  • Watch calls and conversions land on the dashboard as they happen

Role-Based Access for Every Team

  • Give each person exactly the control they need — and nothing they don't
  • Marketing gets numbers and reporting
  • Operations manages queues and call flows
  • Billing stays visible only to account owners
  • Every change attributed to a user — a clear record of who adjusted what

Built to Work With the Rest of Jet

  • The control centre that ties the whole Jet platform together
  • Numbers and call flows feed directly into call tracking, reporting and your connected CRM
  • The data in the portal is the same data flowing to Google Analytics, Google Ads and Salesforce
  • Works hand in hand with Jet Cloud Mobile, IVR, call queues and visual voicemail
  • A single source of truth for the whole telephony stack

Take Control of Your Telephony

See how Jet HUB puts your whole account at your fingertips.

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