10 Reasons To Choose A Cloud PBX For Your Business 
Australian businesses looking for more efficient, cost-friendly business phone solutions can benefit from a cloud PBX
Cloud PBX systems, also known as hosted PBX or virtual PBX systems, are quickly becoming the new standard for business telephone systems in Australia. A Cloud PBX is hosted off-site by a third-party provider so that no on-premise equipment is required. This offers numerous advantages over a typical on-premise system including more reliability and better features for optimizing business performance. For growing businesses looking to escalate their customer service experience and improve operations, a cloud-hosted PBX is the perfect solution.
Here are 10 key reasons any Australian business should consider switching their phone system to the cloud.
1. Enjoy a More Flexible Phone System
With Cloud PBX, you can ditch the desk phone and use your mobile phone to make and receive business calls from anywhere. Because it uses the internet, users can log in or use the associated mobile app from multiple devices. Staff members aren’t stuck at a desk all day, but have the freedom to conduct business on the go ensuring customer calls don’t get missed, and since a cloud PBX can be used with wifi, users can even make calls worldwide. This can be especially useful for businesses with employees who travel frequently or work remotely.
2. Optimize Workflows with Advanced Features
Cloud PBX has all the features a traditional in-house system would, and typically even more. Key features include things like ring groups, call transfers, IVR, call queues, and geographical routing. More advanced features include multi-device pickup, voicemail to email transcription, automatic call recording, etc. Usually, a virtual phone system will also connect with your CRM system so that you have better visibility into how your marketing is affecting caller behaviour. All of these features help make business operations smoother and can work to unify communication and improve company workflows.
3. Save Valuable Company Time
Cloud PBX systems are easy to manage since all of the calls are routed through the cloud provider’s servers. Call flows are quick to set up and making adjustments is done with the click of a button–no service requests or major system updates needed. New users can be added instantly and close to no maintenance is required to keep the system running at full capacity. Cloud phone systems also have an impeccable up time of 99.99% so you don’t lose valuable operational time.
4. More Reliability
Having a reliable phone system is non-negotiable for businesses today, and cloud PBX systems are becoming increasingly popular for this very reason. Cloud-hosted PBX systems are not subject to physical damage or hardware issues, so as long as there is an internet connection, your staff is always reachable. Many businesses are making the switch to cloud-hosted PBX systems to ensure they are always ready to serve their customers.
4. More Reliability
Having a reliable phone system is non-negotiable for businesses today, and cloud PBX systems are becoming increasingly popular for this very reason. Cloud-hosted PBX systems are not subject to physical damage or hardware issues, so as long as there is an internet connection, your staff is always reachable. Many businesses are making the switch to cloud-hosted PBX systems to ensure they are always ready to serve their customers.
5. Scalable for Your Business Needs
A cloud phone system is a great option for businesses that are worried about phone system scalability. With a virtual PBX, you can easily add or remove phone numbers as needed. You don’t have to worry about pre-determining the number of lines you’ll need in the future – you simply add them as you go. You can also add or remove users whenever you need to if the need to scale back arises. This can be a great solution for seasonal businesses or businesses that are experiencing growth.
6. No Need for a Second Business Phone or Number
Cloud-hosted PBX solutions make it easier for customers to reach your business. Each staff member can give customers just one phone number, rather than their mobile and their office phone number eliminating the need to provide business mobiles for your staff. This simplifies communication and removes friction in the customer journey.
7. Cost-Effective
A cloud-based phone system is more affordable than in-house systems whether you have a large or small business. With a cloud phone system, you don’t need expensive, clunky equipment or hardware – it conveniently and effectively works on mobile phones. You can also save on staffing, maintenance, call costs, and more.
8. Visibility Across the Company
A cloud phone system provides crucial insight into your business. With a hosted PBX, all calls are routed through a central server. That means you can see how many outbound calls are being made, the number of incoming calls, how long they’re taking, and where they’re coming from. You can also see how sales and customer service teams are performing. This data is essential for understanding what’s working and what isn’t. It’s also a valuable tool for training employees and troubleshooting problems.
9. Unified Communication
Cloud-hosted PBX systems offer a unified communication solution for businesses of all sizes. By centralizing management and giving users access to all business numbers and communication tools, a cloud PBX system makes it easy to transfer calls and use features like ring groups effectively. In addition, a cloud phone system offers a variety of features that can be customized to meet the specific needs of your business communication. As a result, cloud-hosted PBX systems provide a cost-effective and scalable solution for businesses looking to improve their communication capabilities.
10. Real-Time Reporting
Cloud-hosted PBX systems have a distinct advantage over in-house phone systems when it comes to real-time reporting. With everything monitored live, it’s easy to see how your staff is performing and identify areas for improvement. The data can be neatly organized into charts and graphs to give you a clear picture of your day-to-day call operations which can ultimately help you to make more informed decisions about your business.
To learn more about Jet’s 100% Australian-owned and operated cloud-hosted business phone system, contact us today!