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Make Data-Backed Decisions Based on Caller Behavior
Understand what’s driving your inbound calls and which advertisements or marketing efforts are making the biggest impact
Capture session information from calls
- All contained within Jet's reporting
- GA4 and Google Ads compatible
- Integrate with your CRM
Use Jet Interactive's Solution: Empower Your Business with Intelligent Call Routing and Analytics
At Jet interactive, we offer a comprehensive call-tracking solution, which includes advanced features such as call queues. Its features also include real-time monitoring and reporting, so you can track call volume, wait times, and other key metrics to help you make data-driven decisions and optimise your call-handling processes.
Businesses, no matter how big or small, can be confident that they will gain valuable insights into their customers’ behaviour, preferences, and needs. You can use this information to improve your marketing campaigns, sales processes, and customer service. Why wait? Start tracking your phone leads like a pro!
Know What's Working & What's Not
Spend your marketing dollars where they count by eliminating the guesswork
Quickly & Easily Identify the Marketing Tactic Driving Each Call
Jet Call Tracking allows you to…
See call reporting in real-time
Pick up the phone knowing what ad, email, or other marketing source prompted the call
Filter calls by first-time caller vs returning, keywords, media type, and more
Be better prepared to help & direct each caller
Understand Your Callers
Jet’s Live Reporting Dashboard Shows:
- Keyword - The exact Keyword that the caller typed into the browser
- Ad type - The digital ad that appeared and was clicked on
- Source - Google, Facebook, Bing, etc
- Medium - Cost Per Click , Social, email etc
- Landing Page - The page they came through to - this is vital for SEO searches
- Conversion Page - The Page the caller was one when they called
- Caller Geography - Based on telephone network information
- Call Recording - An optional recording of the call can be listed against each call
- Caller Intention - Recording what option they selected in the IVR - is Sales, Service, etc
- Call Wrap Up - At the end of the call information such as sale value can we entered by the operator
Jet’s Call Tracking viewed within Google Analytics
Jet Call Tracking & Google Analytics
If you have reporting set up in Google analytics, easily view your call tracking there too. Our sophisticated Google Analytics integration helps you seamlessly merge your call tracking data with your Google Analytics account.
You’ll get a similar look via Google Analytics except for a few features only available inJet’s Call Tracking Dashboard:
- Live Reporting – Jet Call Tracker is updated in real-time. You and your agents can actually see what marketing drove the call as you answer the call.
- Call Recording – Jet has optional call recording capabilities integrated within the Call Tracking system so you can listen to each call after it’s over. Great for identifying if the advertising is appealing to the target market or ensuring inquiries are successfully converted to sales.
Call Tracking Numbers In Australia
Jet can track calls using inbound numbers (such as 13, 1300, and 1800 numbers), Local numbers, and Australian Mobile numbers.
How Does It Work?
Understand the different types of call tracking to determine which is right for your business.
On-Page Digital Tracking
Also known as Dynamic Numbers, On-Page Digital is the tracking and reporting of every visitor to your website that calls your business. On-Page Digital comes in two varieties – Session Tracking and Single Source.
Session Tracking – Use it to track phone calls of individual callers with a unique phone number is dynamically generated for each visitor on your site.
Source Tracking – Track which source calls come from with a set number for each marketing source.
Off-Page Digital Tracking
Use Jets Call Tracking numbers within digital ads anywhere across the internet. Place a number in an ad and track how many calls it generates
Traditional Advertising – Use call tracking numbers in TV, radio, and mail advertising to measure effectiveness.
Customer Service & Support – Keep track of calls that originate from non-marketing activities to help inform resource management.
" Understand the customer journey from first click to purchase by digitally tracking calls"
The types of business
that use Call Tracking
While almost all businesses can take advantage of Call Tracking reporting some business types make greater advantage when they used this advanced solution to track phone calls.
Jet finds that business within finance, auto, insurance and education generate the most calls. Businesses where customers do a large level of researching online before calling but are ordering a complex product tend to suit call tracking.
Different Types Of Call Tracking Numbers In Australia
Jet can track using traditional inbound numbers such as 13, 1300 and 1800 numbers along with Local numbers and Australian Mobile numbers.